Legal Notice & Policy

Legal notice – Terms of Use – Privacy – Cookies

Last updated: December 1, 2025

1. Website publisher

The website www.cocostay.net is published by:

FRENIELLE TRAVEL

SASU with a capital of €100,000

Registered office: 10 rue de Penthièvre, 75008 Paris – France

RCS Paris: 993 889 203

SIRET: 993 889 203 00010

NAF code: 79.11Z – Activities of travel agencies

VAT number: FR44993889203

President & Publishing Director: Mikael DAHDI

📧 contact@cocostay.net

📞 09 70 70 79 02

The CocoStay brand is operated by FRENIELLE TRAVEL.

2. Website Hosting

The site is hosted by:

Shopify Inc. , 151 O'Connor Street, Ottawa, Ontario K2P 2L8, Canada.

www.shopify.com

3. Travel agency activity

In accordance with the Tourism Code:

• Atout France registration number: (…)
• Financial guarantee: (…)
• Professional liability insurance: (…)

This information will be completed upon official validation.

4. General Terms of Use

Use of the site implies acceptance of these Terms and Conditions.

• The site presents and sells the services of the travel agency CocoStay.
• FRENIELLE TRAVEL may modify or suspend access to the site at any time.
• The user agrees to provide accurate information and not to interfere with the operation of the site.
• All content (texts, images, logos, design) is protected by the Intellectual Property Code.
• The site may contain external links for which FRENIELLE TRAVEL is not responsible.
• The user accesses the site at their own risk.

5. General Terms and Conditions of Sale

All bookings imply acceptance of these Terms and Conditions.

• The reservation is confirmed after full payment or deposit.

• Prices are quoted in euros including VAT and include only the services mentioned.

• Cancellation policy: our accommodations are non-refundable.

• In the event that accommodation is unavailable, the agency offers an equivalent alternative or a refund.

• It is the client's responsibility to be properly insured for their travels.

Complaints:

📧 contact@cocostay.net

📮 10 rue de Penthièvre, 75008 Paris

6. Privacy Policy / GDPR

FRENIELLE TRAVEL is responsible for processing the data collected via the site.

Data collected

• Information provided (name, email, phone number).
• Data related to reservations.
• Technical data (cookies and audience measurement).

Purposes

• Management of requests, accounts and reservations.
• Site improvement.
• Sales follow-up.

We never sell your data.

User rights

In accordance with the GDPR:

• access, rectification, erasure, objection, portability, limitation.

Exercising rights:

📧 contact@cocostay.net

7. Cookies

The site uses:

• cookies necessary for operation,
• Statistical and marketing cookies are subject to your consent.

A consent banner allows you to: accept, refuse or customize cookies.

You can change your preferences via your browser settings.

8. Applicable Law

These terms and conditions are governed by French law .

In the event of a dispute, the competent courts will be those of the registered office of FRENIELLE TRAVEL.